Troubleshooting
What should I do if my E-ZoneGuard Pro Rechargeable Repeller won't turn on?
If your E-ZoneGuard Rechargeable Repeller does not turn on, try the following troubleshooting steps:
Check the battery charge level.
When the repeller is powered on, the battery indicator lights located below the power button will display the remaining charge: If you miss the indicator, simply press the power button again to view the battery status.
3 solid lights = Fully charged
2 solid lights = approximately 50% charged
1 solid light = approximately 25% charged
If no battery lights appear, the battery may need to be recharged. Ensure the USB charging cable is securely connected and allow the device to charge fully
2. Verify that the repeller is properly assembled.
Make sure the top half of the repeller is fully seated and correctly aligned with the bottom half. If the unit is not assembled properly, it will not power on.
3. Ensure the top cover is installed.
The top cover must be attached before turning on the repeller. If the cover is not in place, the device will not operate.
If the repeller still does not turn on after completing these steps, contact Pro Support or further assistance.
What does a flashing red light mean on my E-ZoneGuard Pro Rechargeable Repeller?
For the E-ZoneGuard Rechargeable Pro Repeller, a low battery is indicated by a three-tone audible alert consisting of the same note repeated three times. If the battery level is too low to power on the device, all three battery indicator lights will flash, with the final light displaying red to indicate that the battery needs to be recharged.
What should I do if my E-ZoneGuard Pro Rechargeable repeller won't turn off?
If your E-ZoneGuard Pro Rechargeable repeller will not turn off, press and hold the power button for approximately 2 seconds until you hear the descending chime and the illumination around the power button turns off.
Additionally, if the top of the repeller is removed, the device will automatically shut off as a safety feature.
If you need further assistnace, contact Contact Us
What do I do if my E-ZoneGuard Pro Rechargeable Refill leaks?
If your E-ZoneGuard Pro Rechargeable Refill leaks, please wipe off any repellent residue with a cloth or paper towel from the repeller. The refill should still be good to use in your repeller. Please wash hands after cleaning of the repellent cartridge.
The amount of liquid in a rechargeable refill cartridge varies by refill size and rated protection hours. Larger cartridges (36-hour and 40-hour) will appear mostly or completely full, while smaller cartridges (8-hour, 12-hour, and 18-hour) contain proportionally less liquid. Variations in liquid level are normal and do not indicate a leak.
If you believe your refill has leaked, please refer to the refill level chart Refill Level Chart for examples of normal fill levels at the time of purchase. If you still need assistance, please reach out to Contact Us
Why is there residue on my E-ZoneGuard Pro Rechargeable Repeller?
Occasionally, condesation may form on the E-ZoneGuard Rechargeable Repeller during use. This is normal and does not affect performance. Simply wipe the unit clean with a cloth or paper towel and wash your hands afterward.
What should I do if my E-ZoneGuard Pro Rechargeable Repeller is not repelling mosquitoes?
If your E-ZoneGuard Rechargeable Repeller is not effectively repelling mosquitoes, try the following:
Check the refill cartridge to ensure it is properly installed and contains repellent.
Verify that the device is turned on. The repeller should display four solid LED lights, indicating it is operating correctly.
Turn the device on at least 15 minutes before use to allow the protection zone to fully establish.
Position the repeller in the center of the area you want to protect for optimal coverage.
Following these steps will help ensure your repeller performs as intended. If you need further assistance reach out to Pro Support.
Why does my E-ZoneGuard Pro Rechargeable Repeller show a low battery after being charged?
On initial production it is possible for the battery status indicator to remember the last power state prior to charging. Turn the unit on and recheck the battery status after 30 seconds. It will read the true level.
What does the red light on my E-ZoneGuard Pro Rechargeable Repeller indicate?
The E-ZoneGuard Rechargeable Repeller has two low-battery indicators:
When the battery is running low, the device will emit a three-tone audible alert.
If the battery level is too low to power on the device, all three battery indicator lights will flash, with the last light illuminated red.
Additionally, the repeller may display four solid protection-zone LEDs while showing a red battery light. This indicates that the repeller is operating on a critically low battery and has approximately 30 minutes of runtime remaining before it automatically shuts down.
What should I do if my E-ZoneGuard Pro Rechargeable repeller will not charge.
When charging you should see 3 white ascending/flashing lights - If you do not see this, make sure cable is firmly connected or try another usb cable to see if the 3 white ascending/flashing lights appear - If you do see the 3 white ascending/flashing lights while charging, charge completely - Unplug the usb cable when charging is completed and turn on your repeller. It should be working - After charging completely test your repeller to see if it is working properly - Turn on your repeller and you should see 4 chasing lights become 4 solid lights - This will mean your repeller is ready and has reached temperature to activate the zone. If the 4 chasing lights do not become 4 solid lights something is wrong, call Pro Support.